Managed Services

Managed Services:

24/7 Managed Security Services (MSSP) — Continuous Protection. Expert Response. Peace of Mind.

Cyber threats don’t keep business hours — and neither do we. At NCI, our 24/7 Managed Security Services (MSSP) provide continuous monitoring, detection, and response to protect your organization around the clock. We operate as an extension of your in-house team — watching, detecting, analyzing, and responding to threats before they disrupt your business.

Why choose NCI’s 24/7 MSSP service?

• Always-on monitoring — 24x7x365 threat detection and incident response.
• Expert analysts — staffed by experienced SOC professionals and threat hunters.
• Comprehensive visibility — on-prem, cloud, and hybrid environments monitored in real time.
• Faster response — active containment and escalation the moment an incident occurs.
• Flexible delivery — co-managed or fully managed options to fit your needs.
• Proactive defense — continuous tuning, threat hunting, and vulnerability awareness built in.

Our MSSP service model — complete visibility and rapid response

1. Threat monitoring and detection

Our Security Operations Center (SOC) continuously monitors log and event data from your SIEM, firewalls, endpoints, cloud, and applications. We use correlation rules, behavioral analytics, and threat intelligence to detect suspicious activity in real time.

2. Incident triage and response

When a potential threat is detected, our analysts investigate, validate, and respond according to defined playbooks.

• Immediate triage and verification
• Containment and mitigation actions (e.g., account disable, host isolation)
• Escalation to your internal teams with full incident context
• Root cause analysis and incident closure

3. Threat intelligence and proactive defense

We integrate global threat intelligence feeds and continuously enrich alerts to stay ahead of evolving attacks. Our analysts proactively hunt for indicators of compromise (IOCs), insider threats, and zero-day activity.

4. Continuous improvement and optimization

We don’t just react — we evolve. Each month, we review incidents, tune detection rules, and refine response playbooks to improve precision and reduce false positives. You’ll receive detailed reporting and insights that strengthen your security posture over time.

What we monitor

• Endpoints: EDR telemetry, process creation, lateral movement, ransomware activity
• Network & Perimeter: firewalls, IDS/IPS, VPN, and proxy logs
• Identity & Access: Active Directory, Azure AD, Okta, SSO events
• Cloud & SaaS: Microsoft 365, AWS, Azure, GCP security logs
• Applications & Databases: login anomalies, data access, and transaction risks
• Threat Intelligence: external indicators and dark web monitoring

Service tiers and flexibility

Typical deliverables

• 24/7 monitoring and alert triage
• Incident response and containment support
• Weekly and monthly security reports
• Threat intelligence summaries
• SIEM rule tuning and log source optimization
• Executive dashboards and metrics (MTTD, MTTR, attack trends)
• Quarterly threat posture review

Benefits of partnering with NCI

• Peace of mind: Your environment is monitored around the clock by experts.
• Faster detection and response: Reduce dwell time and limit impact.
•  Cost-effective security: Access enterprise-grade SOC capabilities without the overhead.
• Improved visibility: Gain unified insight across hybrid infrastructure.
• Scalable support: From small teams to enterprise environments, our MSSP adapts as you grow.
• Compliance alignment: Meet SOC 2, HIPAA, ISO 27001, and PCI DSS monitoring requirements.

Integration-ready with your ecosystem

We work with your existing tools — Our MSSP integrates seamlessly with:

• SIEM platforms: Splunk, Microsoft Sentinel, QRadar, LogRhythm, ArcSight
• EDR/MDR solutions: CrowdStrike, Defender for Endpoint, SentinelOne, Carbon Black
• Ticketing systems: ServiceNow, Jira, and ITSM workflows
• Cloud providers: Microsoft 365, Azure, AWS, Google Cloud

Who benefits

• Mid-size and enterprise organizations without a 24/7 internal SOC
• Compliance-driven industries (healthcare, finance, real estate, manufacturing)
• Organizations expanding into cloud and hybrid infrastructures
• IT teams needing co-managed SOC coverage

Reporting & transparency you can trust

You’ll receive:

• Real-time notifications for critical incidents
• Daily summaries for significant events
• Monthly executive reports with trend analysis and recommendations
• Quarterly posture reviews and improvement plans